Genesys Engage Cloud Azure Status

Multicloud CX on Azure System Status

Current Status

Normal Operations

Degraded Operations

Partial Outage

Outage

Service

East US 2

West US 2

North Europe

West Europe

All Systems Operational

Self-Service Operational

East US 2 Operational

West US 2 Operational

North Europe Operational

West Europe Operational

Inbound Voice Operational

East US 2 Operational

West US 2 Operational

North Europe Operational

West Europe Operational

CX Contact Operational

East US 2 Operational

West US 2 Operational

North Europe Operational

West Europe Operational

Callback Operational

East US 2 Operational

West US 2 Operational

North Europe Operational

West Europe Operational

Historical Reporting Operational

East US 2 Operational

West US 2 Operational

North Europe Operational

West Europe Operational

Real-time Reporting Operational

East US 2 Operational

West US 2 Operational

North Europe Operational

West Europe Operational

Agent Desktop Operational

East US 2 Operational

West US 2 Operational

North Europe Operational

West Europe Operational

Workload Distribution Operational

East US 2 Operational

West US 2 Operational

North Europe Operational

West Europe Operational

Predictive Engagement Operational

East US 2 Operational

West US 2 Operational

North Europe Operational

West Europe Operational

Designer Operational

East US 2 Operational

West US 2 Operational

North Europe Operational

West Europe Operational

Email Operational

East US 2 Operational

West US 2 Operational

North Europe Operational

West Europe Operational

Chat Operational

East US 2 Operational

West US 2 Operational

North Europe Operational

West Europe Operational

Call Survey Operational

East US 2 Operational

West US 2 Operational

North Europe Operational

West Europe Operational

WEM 2.0 integration Operational

East US 2 Operational

West US 2 Operational

North Europe Operational

West Europe Operational

SFDC integration Operational

East US 2 Operational

West US 2 Operational

North Europe Operational

West Europe Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 9, 2025

No incidents reported today.

May 8, 2025

No incidents reported.

May 7, 2025

No incidents reported.

May 6, 2025

No incidents reported.

May 5, 2025

No incidents reported.

May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.

May 2, 2025

No incidents reported.

May 1, 2025

No incidents reported.

Apr 30, 2025

No incidents reported.

Apr 29, 2025

No incidents reported.

Apr 28, 2025

No incidents reported.

Apr 27, 2025

No incidents reported.

Apr 26, 2025

No incidents reported.

Apr 25, 2025

No incidents reported.